Terms and Conditions

Terms Of Use

What’s in these terms?

These terms tell you the rules for using our website https://www.yellowblox.com/ including our software that can be accessed from https://secure.yellowblox.com (our “site”).

Who we are and how to contact us

Our site operated by Yellowblox.com ltd (“We”, ”Us”, ”Our”). We are registered in England and Wales under company number 4739436 and have our registered office at 1 King William Street, London, England, EC4N 7AF. We are a limited company.

You can contact us either by via the “Contact Us” section of this site or at the address shown on our “Contact Us” page.

By using our site you accept these terms

By clicking ‘Accept’ agreeing to these terms and conditions, or by using our site, you confirm that you accept these terms and conditions and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference as we may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were last updated on 01 June 2025.

There are other terms that may apply to you

These terms and conditions refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which explains how we collect, use and store your personal data.
Our Acceptable Use, which sets out how our site may be used.
Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase services from our site, our SaaS Agreement will apply to the services.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

We may suspend or withdraw our site or your access to our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

We may suspend or withdraw or restrict your access to our site if you do not comply with these terms and conditions, our acceptable use policy which can be accessed here, our privacy policy which can be accessed here or any other policy we have communicated to you.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and other applicable terms of service, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@yellowblox.com.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact support@yellowblox.com.

Uploading content to our site

Whenever you make use of a feature that allows you to create or upload content directly to our site, or to make contact with other users of our site, you must do so in compliance with these terms and our privacy policy and you are liable to us and indemnify us for any breach of such. This means you will be responsible for any loss or damage we suffer as a result of your breach. You remain solely responsible for any content you upload or post on our website and must ensure that it is accurate, professional, and appropriate at all times.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the acceptable standards set out these terms and/or our privacy policy.

We will consider any content you upload to our site to be non-confidential and not protected by any trade mark, patent or copyright (“non-proprietary”), that is, in the public domain. You own your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to others as necessary. The rights you license to us are described in Rights you are giving us to use material you upload below.

We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our site violates their intellectual property rights or their right to privacy.

If you wish to contact us in relation to content you have uploaded to our site and that we have taken down, please contact support@yellowblox.com.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us the following rights to use that content as follows:

A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website for the duration of the applicable service.
A worldwide, non-exclusive, royalty-free, transferable licence for other users or partners to use the content in its use of the service provided by the website, for the duration of the applicable service.

User-generated content is not approved by us

Our site may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Do not rely on information on this site

The content on our site that is uploaded by us is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information we upload on our site, we make no representations, warranties or guarantees, whether express or implied, that the content we upload on our site is accurate, complete or up to date.

We are not responsible or liable for any information on our site that has been submitted or shared by any other users of the site. Whilst some content and/or responses to your requests on our site may be provided by regulated professionals, we do not verify, endorse, or guarantee the accuracy, completeness, or suitability of any such professional or their content and/or responses. Any decisions you make based on information obtained through our site are made entirely at your own risk. You may want to obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

We are not responsible for viruses

We do not guarantee that our site will be secure or free from viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You must not introduce viruses

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in any terms and conditions we make available to you.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.

If you are a consumer user:

We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of service, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction if you are resident in England and Wales. If you are not a resident in England and Wales you may bring proceedings under these terms and conditions in the courts of your country of residence.

If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

Introduction

This privacy policy sets out how Yellowblox.com ltd (“Yellowblox”) uses and protects your personal data. This privacy policy is provided in a layered format so you can click through to the specific areas set out below.

1. Important information and who we are

Privacy policy

This privacy policy gives you information about how Yellowblox collects and uses your personal data through your use of this website, including any data you may provide when you make enquiries with us or purchase a product or service.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

Yellowblox is the controller and responsible for your personal data (also referred to as “we“, “us” or “our” in this privacy policy).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the information set out in the contact details below.

2. The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, any previous names, username or similar identifier.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
Profile Data includes your username and password, preferences, and feedback.
Sensitive Data includes information about health, genetic data, and data revealing gender.
Usage Data includes information about how you interact with and use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Your interactions with us and our site. You may give us your personal data by filling in online forms, by uploading content to our site or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- use the services of users of our site;
- upload content to our site related to insurance claims or insurance policies; and/or
- give us feedback or otherwise contact us.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
Third parties or publicly available sources. We may receive personal data about you from users of our site, and/or various third parties as set out below:
- Technical Data is collected from the following parties:
  - analytics providers such as Google based outside the UK;
  - advertising networks; and
  - search information providers.

Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services.
Identity and Contact Data is collected from data brokers, aggregators or other users of our site.
Identity and Contact Data is collected from publicly available sources such as Companies House and the Electoral Register based inside the UK.

If you provide us with personal data relating to an individual, that is not you, you confirm that you have provided them with access to this privacy policy and that you have all necessary and appropriate consents and notices in place to enable the lawful transfer of the personal data to us. You also confirm that you have acted in full compliance with all applicable data protection laws when providing us with the personal data of another individual that is not you. You agree to indemnify us against any claim threatened or made against us as a result of you not obtaining the necessary and appropriate consents and notices, or not complying with applicable data protection laws.

4. How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
Consent: We rely on consent only where we, or the person/entity providing us with the personal data, have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Purposes for which we will use your personal data

How we use your personal data

We will only use your personal data for the purpose for which we collected it which includes the following:

To register you as a new customer, which is necessary in the performance of a contract with you.
To process and deliver our services which is necessary in the performance of a contract with you, or for the users of our site, and for our legitimate interest (for example, to recover debts due to us).
To manage your relationship with us which is necessary in the performance of a contract with you, to comply with a legal obligation and for our legitimate interest (for example, to keep our records updated, to deal with your requests, complaints or queries and to study how customers use our products/services).
To improve our website, products/services, marketing or customer relationships and to administer and protect our business, which is necessary for our legitimate interest (for example, to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
If you are subscribed, to send you relevant marketing communications via our newsletter, and to recommend products or services which may be of interest to you which are necessary for our legitimate interest (to develop our products/services and grow our business and to understand the effectiveness of the advertising we serve to you).
To send you email notifications when workflow actions are made, including:
- Policies submitted/approved;
- Claims submitted/approved;
- Changes are made;
- Actions are required; and/or
- A downloadable Excel report is requested.

If we need to use your personal data for an unrelated purpose to which it was collected, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with this privacy policy and the data protection legislation, where this is required or permitted by law.

Direct marketing

We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out of marketing

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

5. Disclosures of your personal data

If you have been sent a link to access our site, as requested by one of our users, by entering your personal data on the site, that user will be given access to the personal data you upload. That user will be the controller of the personal data and you should contact them to ascertain how they will use your personal data.

Notwithstanding the above and as set out in this policy, we will not pass on your personal details to any third party, including site sponsors or advertisers, without your consent. We may provide aggregate statistics about our users, sales, traffic patterns and related site information to our third-party partners (if any), but these statistics will not contain any information about you from which you could be identified.

6. International transfers

Our site enables users to communicate and share personal data with other users, including those located outside the UK. You are responsible for ensuring that you are satisfied that you understand how the user will use your personal data. You share your personal data with the user at your own discretion and we are not responsible or liable for the actions of the users in relation to the personal data, whether or not in the UK.

If we are to transfer your personal data out of the UK (other than if we are doing so solely on the instructions of the controller, then such will be the controller’s responsibility), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data or otherwise ensure that the transfer is effected in accordance with applicable data protections laws.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will not hold onto your personal data for longer than is necessary for the purpose for which it was collected including for the purposes of satisfying any legal, accounting, reporting, or support requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.

By law we have to keep basic information about our customers (including contact, identity and financial information and transaction data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data. You can exercise this right at any time by contacting the DPO (see below).

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

We will take all reasonable steps to destroy or erase from our system, all data which is no longer required.

9. Your legal rights

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer or your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact the DPO (see below).

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact our DPO in the following ways:

Email address: dpo@yellowblox.com

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

12. Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 01 June 2025. Historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

13. Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Acceptable Use Policy

These acceptable use terms (these “Terms”) apply to your use of our site (https://yellowblox.com), including our software that can be accessed from https://secure.yellowblox.com(our“site”), and in relation to any material you upload or share to our Site or generate on our Site (“User Content”).

Applicable terms and conditions

By clicking ‘Accept’ agreeing to these Terms, or by using our site, you accept these Terms and agree to comply with these Terms. If you do not agree to these Terms, you should not use our site We may make changes to our site and to these Terms at any time.

This policy should be read in conjunction with the Privacy Policy, which tells you how we collect and use personal data you provide to us or which we collect, as well as the Cookie Policy, Website Terms and Conditions and any Software as a Service Agreement you may have agreed with us.

Viruses and Hacking

We do not warrant that the site, its content or the server(s) that make it available are error or virus free or free of other harmful components or that your use of the site will be uninterrupted. You access the site at your own risk and to the extent permitted by law, we will not be liable for any loss or damage suffered by you as a result of viruses or other harmful material which you access from the site.

You are solely responsible for ensuring that you have suitable equipment and security and virus protection in place before using our site.

User Access to the site

it is your responsibility to ensure that details such as passwords and usernames are kept confidential at all times and you must not disclose your password to any third party.

In the event that a third party gains access to your user name or password, you should notify us immediately by emailing support@yellowblox.com. We are not liable for any loss resulting from your failure to protect the confidentiality of your user name or password.

Authorised Use of the site

Yellowblox.com will determine, in its discretion, whether any User Content or your use of our site breaches these Terms.

You may not use our site:

In any way that breaches any local, national or international law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To bully, insult, intimidate or humiliate any person.
To send, knowingly receive, upload, download, share, post, use or re-use any material which does not comply with these Terms.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You will not:

Copy our site (in whole or part), except where such is incidental to your use of the site or where necessary for the purpose of back-up or operational security.
Rent, lease, sub-licences, loan, translate, merge, adapt, vary or modify the site (in whole or in part).
Make alternations to, or modifications of the whole or any part of the site (in whole or part), not permit the site or any part of it to be combined with, or become incorporated in, any other programs.
Except as may be allowed by any applicable law which is incapable of exclusion by agreement, attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the site in any form or media or by any means and/or attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the site.

User Content:

Must be accurate (where it states facts).
Only contain opinions that are genuinely held.
Must comply with the applicable law.

User Content must not:

Be defamatory of any person.
Be obscene, offensive, hateful or inflammatory.
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Contain illegal content or promote any illegal content or activity.
Be in contempt of court.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Impersonate any person or misrepresent your identity or affiliation with any person.
Give the impression that the User Content emanates from Yellowblox.com, if this is not the case.
Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) insurance fraud.
Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
Be pornographic.

Illegal content

In addition, you must not use our site in any way that involves the following:

Terrorism (except to the extent that this relates to policies or claims).
Child sexual exploitation or abuse including grooming and child sexual abuse material.
Hate offences.
Harassment, stalking, making threats or abuse.
Controlling or coercive behaviour.
Intimate image abuse.
Extreme pornography.
Sexual exploitation of adults.
Human trafficking.
Unlawful immigration.
Fraud and financial offences.
Proceeds of crime offences.
Drugs or psychoactive substance offences.
Firearms, knives and other weapons offences.
Encouraging or assisting suicide.
Foreign interference offences.
Animal cruelty.

Offences

You must not upload, post, create on our site, share or cause any uploading, posting, creation or sharing, of any of the following:

A grossly offensive, indecent, obscene or menacing message intending to cause offence, menace, distress or anxiety.
A false message knowing it to be false, intending to cause non-trivial psychological or physical harm to a likely audience, and with no reasonable excuse.
A message threatening death or serious harm while intending or being reckless as to whether the object of the threat would fear that the threat would be carried out.
Flashing images when it is reasonably foreseeable that an individual with epilepsy will see it and the sender intended that the individual would suffer harm and the sender has no reasonable excuse for sending the images.
A communication that intends to encourage serious self-harm.
An unsolicited sexual image, including a manufactured intimate image or “deepfake” intending the recipient to be caused alarm, distress or humiliation, or for the purpose of sexual gratification and being reckless as to whether the recipient will be caused alarm, distress or humiliation.
A sexually explicit deepfake.

Additional provisions for video content

You must comply with our guidance on use of maturity or sensitivity ratings on video content.

For the avoidance of doubt, for any User Content in the form of video content:

You must tell us immediately, if you upload a video containing any of the following: criminal material (relating to terrorism, sexual exploitation of children, child pornography, racism and xenophobia), unclassified or unclassifiable videos, videos rated R18 or suitable for R18 rating and other material that might impair the physical, mental or moral development of persons under the age of 18 (restricted material).
You must not upload a video containing material likely to incite violence or hatred against a group of persons or a member of a group of persons based on any of the following grounds: sex, race, colour, ethnic or social origin, genetic features, language, religion or other belief, political opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Advertising

You must not upload, post, create on our site or share content containing any advertising or promoting any services or web links to other sites that compete with our site.

Any advertising included in your User Content must not:

Prejudice respect for human dignity.
Include or promote discrimination based on sex, racial or ethnic origin, nationality, religion or belief, disability, age or sexual orientation.
Encourage behaviour prejudicial to health or safety.
Encourage behaviour grossly prejudicial to the protection of the environment.
Cause physical, mental or moral detriment to persons under the age of 18.
Directly exhort such persons to purchase or rent goods or services in a manner which exploits their inexperience or credulity.
Unreasonably show such persons in dangerous situations.