Clients

As a client, you need to be kept in the loop at all stages of the lifespan of your contract - from the time your policy is being set up by a reinsurance broker to when claims are being processed. Yellowblox helps achieve this with a bespoke system that is easy to access and straightforward to use.

As the cedent you need to know the details of your insurance contract at all times - how policy referrals are progressing; how special acceptances are being dealt with; what is happening to your claims, and whether your lawyers are on top of any legal issues that may arise.

In the London market, there is a constant and complicated flow of paper documents between brokers, underwriters, clients and lawyers, which is not only inefficient - it can lead to confusion and mistakes. And these unnecessary administration costs can be passed on to you, the client.

Yellowblox.com is a helping hand which cuts out the bulky paper trail - leaving a fully auditable electronic footprint from start to finish which can be accessed online 24 hours a day.

Yellowblox - key benefits to clients:

• QUICKER SETTLEMENT OF CLAIMS

  • The main benefit to clients is the improved speed and accuracy in claims settlement.

  • Information you input goes straight to the underwriter, reducing the possibility of errors. There is quicker decision-making and improved turnaround time for special acceptances, policy referrals and claims.

  • Because of Yellowblox you can evaluate the performance of the underwriter and broker.

• FULL AUDIT TRAIL

  • Yellowblox is a full repository of contract history, creating an auditable, comprehensive electronic trail.

  • No one can input data on your behalf.

  • Yellowblox also promotes openness from all parties and clients can see all correspondence -including underwriter and broker dealings.

• LESS ADMINISTRATION - LEADING TO COST SAVINGS

  • With bespoke forms and workflows, less time is spent on administration. It also eradicates the need for letters and fax.

  • Bespoke forms make it easy to customise the look of data entry or data display. Yellowblox can create a bespoke workflow for a contract which matches the specific needs of a particular contract, company, or client.

• SECURITY

  • Yellowblox.com is a secure site with full firewall protection, so there is no need to worry that any unauthorised party will be able to access your data.

  • Username password authentication and database server are kept on separate servers. (CLICK TO SECURITY DIAGRAM)

• SPEED AND ACCURACY

  • The improved workflow helps improve both speed an accuracy which will improve broker/client and underwriter/client relationships as well as comply with FSA guidelines

• EASE OF COMMUNICATION

  • Instant internet transfer of information means you are kept fully in the loop at all times, allowing instant communication with your broker, lawyer, underwriter or third party administrator 24-hours a day so no matter what time zone you are in.

  • Every time something happens on a contract, gets an email alert with a brief text and a link to go in. Because of the alert, everyone knows what has happened on the contract.

  • You can find anything within the system. This is a word search that goes through both inputted data and attachments and means you can find information much more quickly without visually scanning documents.

• INDEPENDENCE

  • Yellowblox is an independent company that is not owned by any other player in the insurance or reinsurance industry

• AUTOMATIC GENERATION OF REPORTS

  • Quarterly reports can automatically be generated so that clients know just where they are with their policies.

  • Brokers can now produce a quarterly bordereau report for a contract with the potential number of claims, paid claims, or incurred at the touch of a button and e-mail it to you directly.

  • There are also standard and customised reports as data can produced in any way required.